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On Your Arrival

Here for you from the moment you arrive

We understand that arriving at hospital for treatment can be a worrying time.

We go to great lengths to make you feel safe and supported from the moment you arrive. Expect a warm welcome from our door person or porter, who will help to carry your bags to the reception and introduce you to our front-of-house team.

Once at reception, we’ll check your admission and account details before you’ll be shown to our luxurious and peaceful waiting area.

Arriving at reception

On the day of your arrival, we suggest you wear loose-fitting clothing and avoid wearing jewellery. It’s also important not to wear false nails or nail polish.

Showing you to your room

One of our friendly porters will show you to your room, carrying any bags you may have. They will explain all the room facilities to you and answer any questions before leaving you to settle into your room.

To your room


In your room

You’ll find your room peaceful and clean.

All of our rooms are designed with safety and comfort in mind. Rooms are cleaned every day, and deep-cleaned between occupancies, by our in-house cleaning team.

In your room

Each room has:

  • A walk-in power shower
  • A wall-mounted flat-screen television and radio
  • Wi-Fi internet access
  • A nurse call system
  • Safety non-slip floors
  • Wardrobe and storage space
  • Adjustable lighting
  • An electric bed with adjustable controls

Your Personalised Care >

Bags packed?

Need some help deciding what goes into your hospital bag?

We’ve created a handy checklist so you don’t forget any essentials.

You’ll also see some ‘nice-to-haves’ from our nursing team, to make your stay that little bit more comfortable.

View Checklist