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Use your Private Medical Insurance

Take back control of your health

Don’t miss out on life’s little pleasures by waiting for the treatment you need. Use your Private Medical Insurance (PMI) to book your treatment for a time that’s convenient for you.

We work with all the major insurers, including AXA PPP, Aviva, BUPA, Vitality Health and WPA. So, find out how you can use your PMI to start your journey back to health on your terms.

1Get a referral letter from your GP

The first step to using your PMI is to get an referral from your GP. Tell them about your policy during your appointment and make sure they give you an open referral letter.

This type of referral letter allows you to choose your own specialist from our expert consultant list – or we can help by recommending the most suitable consultant for your medical condition.

2Speak to your insurer

Once you’ve got your open referral letter and chosen your consultant, speak to your insurance company to ensure that all consultative, diagnostic and treatment services are covered by your plan.

It often helps to have your insurance membership number and referral details on hand when you call. If your insurance policy covers your treatment, then the insurance company should issue you with a pre-authorisation code.

On occasion, your insurer may require you to pay an excess, such as the first £100 of your treatment. If you contact your insurer before treatment, you can confirm whether your application will be subject to any additional charges.

3Leave the rest to us

Once this is all in place, you don’t need to do anything other than rest, recover, and get better. We will invoice your insurer directly for your treatment at the hospital and cover all additional paperwork, so you can focus on your recovery and treatment.

It really is that straightforward. And our team is always on hand to help. Whether you have questions about the process, or whether your insurance doesn’t cover treatment with your chosen consultant, call our patient services team on 020 7467 4344 and we’ll do everything we can to get you the treatment you deserve.

Need some help?
Call 020 7467 4344

Our team is available to take your call Mon - Fri - 8am – 6pm
Or request a call back at a time of your choice

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