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Paying for treatment

If you are paying for your own treatment, we have a number of options to make the experience as stress-free as possible.

One less thing to worry about

We understand that having medical treatment often involves significant physical and emotional investment. If you're self-funding, there's the additional financial investment to consider too, and we believe this shouldn't cause you additional worry. Understanding how your bill will be settled before you arrive lets you focus on your recovery.

How do you intend to fund your treatment?

Paying for yourself (self-pay)
Available to all

Anyone can self-pay for treatment at King Edward VII’s Hospital. You do not need to have private medical insurance, and self-paying for treatment comes with a number of benefits – such as choosing your consultant and avoiding long waiting lists.

It’s important you understand the costs involved before making any decisions.

Understanding the costs

In most cases, you’ll need to pay your consultant directly for any initial and follow-up consultations. You will also need to pay for any scans that form part of your diagnosis.

We offer a range of fixed-price packages before you start treatment. It is important to understand that the price you see may sometimes increase after the initial consultation with your specialist if your condition is more complex or requires special measures. This will always be discussed and agreed with you before your admission. However, if you’re unsure how much you’ll be expected to pay, it’s best you call us as soon as possible.

When is payment required?

Most private hospitals require payment in full before a patient is admitted. Your time in hospital should be spent focusing on your treatment and recovery, not worrying about impending bills.

When you have a confirmed date for your hospital admission, a member of our admissions team will call you to confirm your details – including the cost of treatment – and will offer to take full payment over the phone.

You don’t have to pay over the phone at this time and there are other payment options available (see below), but we require payment in full at least five days prior to your admission.

Under certain circumstances you can pay upon arrival at the hospital, but this must be agreed in advance and full payment must be made before you are shown to your room.

If you incur additional charges that are not included in your package during your stay, such as telephone calls or guest meals, you’ll be sent an invoice to your home address.

For full details, please see Fixed Price packages.

Private Medical Insurance (PMI)
We work with all major insurers

If you have private medical insurance (PMI), you can use this to fund your treatment. This will help you avoid long waiting lists and get you back to health as quickly as possible.

We work with all major insurers – including AXA PPP, Aviva, BUPA, Vitality Health and WPA – and give you access to the very best facilities and specialists at King Edward VII’s Hospital.

Make sure you have a referral letter

Before applying for treatment it’s essential your GP issues you with a referral letter detailing the appropriate care. This is a mandatory requirement for all insurers in the UK.

Your GP may not be aware of your PMI. They may suggest a referral to an NHS specialist, so if you want to use your PMI, inform your GP during your appointment.

To be referred to a specialist at King Edward VII’s Hospital, simply ask your GP to provide you with an open referral letter. This allows you to choose your own specialist from our expert consultant list – or we can help by recommending the most suitable consultant for your medical condition.

Confirm cover with your insurer

Once you’ve got a referral letter and chosen your consultant, we advise you contact your insurance company to ensure that all consultative, diagnostic and treatment services are covered by your plan.

It often helps to have your insurance membership number and referral details on hand when you call. If your insurance policy covers your treatment, then the insurance company should issue you with a pre-authorisation code.

If you find that your insurance doesn’t cover treatment with your chosen consultant at King Edward VII’s Hospital, call our patient services team on 020 7467 4344 and we’ll help you to find an alternative specialist of the same impeccable standard.

Leave us to invoice your Insurer

On occasion, your insurer may require you to pay an excess, such as the first £100 of your treatment. If you contact your insurer before treatment, you can confirm whether your application will be subject to any additional charges.

Following any excess payments, we will invoice your insurer directly for your treatment at the hospital. We’ll cover all additional paperwork, so you can focus on your recovery and treatment.

If you’re unsure about how to use your PMI, please do not hesitate to call us on 020 7467 4344

Payment options

Telephone Payments

King Edward VII’s Hospital offers a simple phone payment system where you can use a debit or credit card. Please have your patient number or invoice number available when you call, together with the invoice amount. All this information should be clearly listed on your admission letter.

Please call our Finance Team on 0207 467 4366 between 8am – 6pm or use our Automated Telephone payment service by calling 0330 088 0973, 24/7.

Please note:

Our systems will automatically store a token of your Card details. We will apply for payment on any outstanding balance on your account to be taken from your card (10) ten days after an invoice has been issued, unless you have contacted us and agreed otherwise. A receipt will be issued once the payment has been successfully processed. We will notify you if we are unable to secure payment via your stored card.

Bank Transfer Payments

Bank transfer payments can be made directly into our bank account:

  • Bank name: Natwest Bank
  • Account name: King Edward VII’s Hospital
  • Account Number: 24771147
  • Sort Code: 60 – 40 – 02
  • IBAN: GB93 NWBK 6040 0224 7711 47
  • BIC: NWBK GB 2L

Please quote your Patient Number as your payment reference.

Pay by link

Please request a secure payment link by email to payments@kingedwardvii.co.uk

When making payment with a debit or credit card you will be asked for the following information:

  • Patient Number or Invoice Number
  • Payment Amount
  • debit or credit card details.

Please note:

Our systems will automatically store a token of your Card details. We will apply for payment on any outstanding balance on your account to be taken from your card (10) ten days after an invoice has been issued, unless you have contacted us and agreed otherwise. A receipt will be issued once the payment has been successfully processed. We will notify you if we are unable to secure payment via your stored card.

Direct payments at the Hospital

Under certain circumstances, you can pay your bill in full on arrival at the hospital: for example, if you don’t have the ability to use telephone or internet banking. We do however request that you contact our service team before your arrival and tell us you intend to pay directly.

We accept cash, cheque, and most debit and credit cards, including Switch, Maestro, Solo, Visa, MasterCard and Amex.

Please bring your invoice or admission letter along with you to make a payment. Please note that we cannot accept cash payments of more than £8,000.

For further information about prices, please email admissions@kingedwardvii.co.uk

Pay by cheque

For postal payments please make your cheque payable to King Edward VII’s Hospital, quoting your Patient Number on the back of the cheque and send to: Finance Department, King Edward VII’s Hospital, 5-10 Beaumont Street, London W1 6AA.

Cheque payments would need to have cleared at least 5 working days from the date of your appointment.

Please do not send cash through the post.

Make an enquiry

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We'll be in touch within one working day to answer your query or arrange an appointment.