Paying for treatment

If you are paying for your own treatment, we have a number of payment options to make the experience as stress-free as possible.

One less thing to worry about

We understand that having medical treatment often involves a significant physical and emotional investment. If you are self-funding private treatment, there is the additional financial investment to consider too, and we believe this should not cause you additional worry. Understanding how your bill will be settled before you arrive will allow you to focus on your recovery.

How do you intend to fund your treatment?

Paying for yourself (self-pay)
Available to all

Anyone can self-pay for treatment at King Edward VII’s Hospital. You do not need to have private medical insurance, and self-paying for treatment comes with a number of benefits such as choosing your consultant and avoiding long waiting lists.

When paying for your treatment, it is important you understand the costs involved before making any decisions.

Understanding the costs

In most cases you will need to pay your consultant directly for any initial and follow-up consultations. You will also need to pay for any scans that form part of your diagnosis.

When you have received a diagnosis and treatment plan, we offer a range of fixed-price packages for which the hospital fees are agreed upon before you commence treatment. It is important to understand that the price you see may sometimes increase after the initial consultation with your specialist if your condition is more complex or requires special measures. This will always be discussed and agreed upon before your admission to hospital, but if you are unsure how much you will be expected to pay, it’s best you call us as soon as possible.

When will payment be required?

Most private hospitals require payment in full before a patient is admitted. Your time in hospital should be spent focusing on your treatment and recovery, not worrying about impending bills.

When you have a confirmed date for your Hospital admission, a member of our admissions team will call you to confirm your details, including the cost of treatment, and will offer to take full payment over the phone.

You do not have to pay over the phone at this time and there are other payment options available (see below), but we will require payment in full at least five days prior to your admission.

Under certain circumstances we will permit payment upon arrival at Hospital, but this must be agreed in advance and full payment must be made before being shown to your room.

If during your stay you incur additional charges that are not included in your package, such as telephone calls or guest meals, you will be sent an invoice to your home address.

For full details, please see our Fixed-Price terms and conditions.

Private Medical Insurance (PMI)
We work with all major insurers

If you have private medical insurance (PMI) then you can use this to fund your treatment, avoiding long waiting lists and getting back to health as quickly as possible.

We work with all the major insurers including AXA PPP, Aviva, BUPA, Vitality Health and WPA, giving you access to the very best facilities and specialists at King Edward VII’s Hospital.

Make sure you have a referral letter

Before applying for treatment it is essential your GP issues you with a referral letter detailing the appropriate care. This is a mandatory requirement for all insurers in the UK.

Your GP may not be aware of your PMI. In such cases they may suggest referring you to an NHS specialist, so if you wish to take advantage of your PMI then you must inform your GP during your appointment.

To be referred to a specialist at King Edward VII’s Hospital, simply ask your GP to provide you with an open referral letter. This allows you to choose your own specialist from our expert consultant list – or we can help by recommending the most suitable physician for your medical condition.

Confirm cover with your insurer

Once you have obtained a referral letter and chosen your consultant, we would advise you to contact your insurance company to ensure that all consultative, diagnostic and treatment services are covered by your plan.

In order to aid your enquiry, it often helps to have your insurance membership number and referral details on hand when you call. If your insurance policy covers your treatment, then they should issue you with a pre-authorisation code.

Should you find that your insurance does not cover treatment with your chosen consultant at King Edward VII’s Hospital, call our patient services team on 020 7467 4344 and we will help you to find an alternative specialist of the same impeccable standard.

Leave us to invoice your Insurer

On occasion your insurer may require you to pay an excess, such as the first £100 of your treatment. Contacting your insurer before treatment will allow you to confirm whether your application will be subject to any additional charges.

Following any excess payments, we will invoice your insurer directly for your treatment at the Hospital, covering all additional paperwork, allowing you to focus on your recovery and treatment.

If you are unsure about how to use your PMI, please do not hesitate to call us on 020 7467 4344

Payment options

Telephone Payments

King Edward VII’s Hospital offers a simple phone payment system where you can use a debit or credit card. Please have your patient number or invoice number available when you call together with the invoice amount. All this information should be clearly listed on your admission letter.

To pay over the phone please call 0020 7467 4344 Mon – Fri 8.30am – 6pm.

Please note:

Our systems will automatically store a token of your Card details. We will apply for payment on any outstanding balance on your account to be taken from your card (10) ten days after an invoice has been issued, unless you have contacted us and agreed otherwise, and a receipt will be issued once the payment has been successfully processed. We will notify you if we are unable to secure payment via your stored card.

Bank Transfer Payments

Bank transfer payments can be made directly into our bank account:

Account name: King Edward VII’s Hospital

Bank name: National Westminster Bank Plc

Address: Cavendish Square Branch, 1 Cavendish Square, London, W1A 4NU

Sort Code: 60 – 40 – 02

Account Number: 24771147

IBAN: GB93 NWBK 6040 0224 7711 47

BIC: NWBK GB 2L

Pay by link

If you would like a secure payment link sent to you via email, or have any queries regarding your invoice – please call one of our finance team on 0020 7467 4344 Monday – Friday 8am – 6pm.

Direct payments at the Hospital

In certain circumstances we are willing to permit patients to pay their bill in full on arrival at the hospital. This service is available to help those without the ability to use telephone or internet banking. We do however request that you contact our service team before your arrival for treatment and inform us of your intention to pay directly.

We accept cash, cheque, and most debit and credit cards, including Switch, Maestro, Solo, Visa, MasterCard and Amex.

Cheque Payments: Please make your cheque payable to King Edward VII’s Hospital, quoting your Hospital Number or Invoice Number on the back of the cheque and send to King Edward VII’s Hospital, Finance Department, 5-10 Beaumont Street, Marylebone, London W1G 6AA.

For further information about prices please email admissions@kingedwardvii.co.uk

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