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Additional Support Needs

Supporting you during your visit

If you require additional support during your visit, please do not hesitate to let us know. We have a range of ways we can help assist you while booking your appointment and attending a clinic or inpatient stay with us.

Examples of the services we can offer are:

  • We can arrange for an interpreter to join you for your appointments.
  • We can arrange for your carer to stay with you in hospital while you are an inpatient with us (Covid-19 restrictions permitting).
  • If you are living with dementia, short term memory loss, a learning disability or a hidden disability, our Occupational Therapist will carry out a person-centred assessment so we can best support your needs.
  • We can arrange for longer appointments if you require more time.
  • We can try to book you the first appointment of the day when it is quieter.
  • For patients with autism, or people who find busy areas distressing, a private/quiet waiting area can be arranged.
  • Provide pen/ paper or whiteboard for communication.
  •  We have portable induction loops in all areas of the Hospital.
  • We can arrange for a sign language interpreter to join you for your appointments.
  • We have procedure specific information available in large print and screen reader versions.
  • If you struggle to retain information, your clinician can be asked to assist in recording your session.
  • We have wheelchair access to all buildings.
  • Disabled access toilets are available.

How do I request additional support

To let us know how we can best support you during your visit with us please email when booking your consultation or if you are an inpatient with us.

We are always looking for ways to improve our service so if you have suggestions or feedback we would love to hear from you. Please send your thoughts to

Ready to book?

When you have all the information you need and you’re ready to book an appointment, our dedicated patient services team is on-hand to provide the assistance you need.

We understand the physical and emotional investment that goes into receiving medical treatment, and how important it is for you to feel confident you’re in the best hands.

Call us today on 020 7467 4344

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