Receiving Visitors

To protect our patients we need to limit visitors to our hospital. We recommend virtual visits where possible. Visitors will only be considered in exceptional circumstances, where one visitor will be permitted to visit. No children will be permitted to visit. The health, safety and well-being of our patients, family, carers and staff remain our absolute priority.

Permission for visiting must be discussed directly with Matron’s Office, and would be allowed under the following circumstances:

• One regular carer will be allowed for patients with additional needs e.g. dementia, learning disabilities. They will be swabbed to allow them to continue with caring commitments.
• For patients receiving end of life care.

Visitors for outpatients

Visitors or escorts will no longer be allowed for outpatients, except in the following exceptional circumstances:

• One carer allowed for those requiring additional support.
• One support person allowed for appointments that may include breaking bad news.

In these instances, visitors/carers that are allowed will be given appropriate information on precautions and PPE will be provided by the team. The reception team will keep a log of all visitors.

Staff will try to avoid disturbing you during these times, so you can enjoy your meal:

• Breakfast: 08:00 – 08:45
• Lunch: 12:30 – 13:30
• Dinner: 18:15 – 18:45

We ask that when visiting the Hospital as a guest of a patient, you respect all other patients by following these simple guidelines:

• Children are to be accompanied and supervised by an adult at all times.
• Please keep noise levels down on the ward – many of our patients will be resting and recovering.
• If you have a cough, cold, upset stomach or any potentially infectious condition, please contact the ward for advice before visiting.
• Please wash your hands on the ward before visiting a patient or use the alcohol gel provided.
• Please do not sit on the patient’s bed – we have provided chairs in the room for visitors.
• Please do not bring in cooked food which requires storage or reheating.
• Gifts such as fruits, sweets, magazines and flowers are welcome in the wards.

Please note: Flowers are not allowed in intensive care areas, due to strict infection control policies.

King Edward VII’s is conveniently located, within walking distance to Baker Street Station, Regent’s Park Station and Great Portland Street Station. We advise using public transport to visit, as parking is limited and we are in a congestion zone.

We are also only moments away from the charming Marylebone Village – see this shopping and dining guide for the area.

Parking

If you want to drive to the Hospital, please give yourself enough time to find a car parking space. Due to our central London location, we do not have an onsite car park. Paid meter parking may be available directly outside the hospital and we have porters and a door person who will be able to assist you with any luggage.

Visit Westminster Council’s parking visitors page for further information.

Confidentiality

If you ask for information about a patient, a doctor or nurse will ask about your relationship to the patient. If applicable, the doctor or nurse will seek the patient’s permission before giving you any details about their condition and treatment.

We can’t give any medical information over the telephone. If a friend or relative is having an operation, the Ward Nurse will let you know how soon after the operation you can call to receive an update.

Post and parcels

Post and parcels are delivered to the Wards throughout the day. To ensure safe delivery, include the patient’s full name and the Hospital address (King Edward VII’s Hospital, 5-10 Beaumont Street, Marylebone, London, W1G 6AA).

Additional support

If you require any additional support prior to or during your visit, please let us know.