Receiving Visitors

We are currently taking additional measures to protect all our patients and staff from COVID-19.

Unfortunately we are not permitting visitors to the hospital at this time. Please do not attempt to visit a patient in hospital as you will be turned away.

We appreciate your understanding and support in doing everything we can to protect against COVID-19.

General visiting times for wards and the Critical Care Unit (CCU) are every day, between 10:00 and 21:00.

When you’re recovering from treatment, a visit from a friend or family member can make a world of difference.

While we do have set visiting times outlined above, we can arrange flexible visits outside of these times if required. Please speak with a Ward Sister / CCU Team for this.

Protected meal times

Staff will try to avoid disturbing you during these times, so you can enjoy your meal:

• Breakfast: 08:00 – 08:45
• Lunch: 12:30 – 13:30
• Dinner: 18:15 – 18:45

Visitor numbers may also be restricted at certain times to allow you to rest and receive medical / nursing care.

We ask that when visiting the Hospital as a guest of a patient, you respect all other patients by following these simple guidelines:

• Children are to be accompanied and supervised by an adult at all times.
• Please keep noise levels down on the ward – many of our patients will be resting and recovering.
• If you have a cough, cold, upset stomach or any potentially infectious condition, please contact the ward for advice before visiting.
• Please wash your hands on the ward before visiting a patient or use the alcohol gel provided.
• Please do not sit on the patient’s bed – we have provided chairs in the room for visitors.
• Please do not bring in cooked food which requires storage or reheating.
• Gifts such as fruits, sweets, magazines and flowers are welcome in the wards.

Please note: Flowers are not allowed in intensive care areas, due to strict infection control policies.

King Edward VII’s is conveniently located, within walking distance to Baker Street Station, Regent’s Park Station and Great Portland Street Station. We advise using public transport to visit, as parking is limited and we are in a congestion zone.

Parking

If you want to drive to the Hospital, please give yourself enough time to find a car parking space. Due to our central London location, we do not have an onsite car park. Paid meter parking may be available directly outside the hospital and we have porters and a door person who will be able to assist you with any luggage.

Visit Westminster Council’s parking visitors page for further information.

Confidentiality

If you ask for information about a patient, a doctor or nurse will ask about your relationship to the patient. If applicable, the doctor or nurse will seek the patient’s permission before giving you any details about their condition and treatment.

We can’t give any medical information over the telephone. If a friend or relative is having an operation, the Ward Nurse will let you know how soon after the operation you can call to receive an update.

Post and parcels

Post and parcels are delivered to the Wards throughout the day. To ensure safe delivery, include the patient’s full name and the Hospital address (King Edward VII’s Hospital, 5-10 Beaumont Street, Marylebone, London, W1G 6AA).

Additional support

If you require any additional support prior to or during your visit, please let us know.