Virtual consultations

Under the current Covid-19 restrictions, you may be feeling uncertain about seeking the healthcare advice and treatment you need.

We understand how important it is to receive timely, expert, one-to-one care, and that’s why so many of our specialists are offering virtual consultations at this challenging time.

A telephone or video appointment gives you fast access to our experts from the comfort of your own home, and may relieve some of the anxiety you are feeling about seeking healthcare advice.

What to expect from your virtual consultation

Once you’ve booked your appointment, your specialist will send you a confirmation via email with details of how to join the video meeting, or in the case of a telephone consultation, dial-in details.

If for any reason your specialist feels that a virtual consultation would not be appropriate for your symptoms or concerns, they will discuss this further with you and recommend other available options.

Your specialist will write to you with the outcome of the consultation and details of any tests or follow up you might need. If you’re prescribed medication, your consultant will send this to you to take to a retail pharmacy.

What will I need ?

Video and telephone consultations are nothing new, and they are very simple to set up. All you need is:

• A private, quiet, well-lit room
• A solid internet connection (or phone line)
• A smart phone, tablet, laptop or desktop computer
• A video calling application such as Zoom, FaceTime, Skype or Microsoft Teams
• Your microphone and camera switched on

As you will be discussing private health matters, it is your responsibility to make sure the conversation with your specialist cannot be overheard.

All major insurers are now covering remote consultations, but please do check this with your insurer when authorising your appointment.

If you are self-funding your appointment, payment will be arranged directly with your specialist.