Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care to our patients. As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life. We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

 

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to continuously move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of July 2019.

 

thumb-up

97.9%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

heartbeat

97.8%

Patients told us that their overall quality of care was either 'Good' or better.

patient-image
hand

99%

Patients rated their welcome at reception as 'Good' or better.

nurse-image
watch

100%

Patients rated their overall opinion of nursing as 'Good' or better.

stethoscope

99%

Patients rated their overall opinion of the Consultant as 'Good' or better.

handshake

96.9%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

plate

94.8%

Patients rated their overall opinion of catering as 'Good' or better.

smiling-patient
speech-bubble

99%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

bed

96.9%

Patients rated their overall opinion of accommodation as 'Good' or better.