Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care to our patients.

Patient Satisfaction

 

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to continuously move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of September 2019.

 

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94.0%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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95.0%

Patients told us that their overall quality of care was either 'Good' or better.

patient-image
hand

96.9%

Patients rated their welcome at reception as 'Good' or better.

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watch

92.9%

Patients rated their overall opinion of nursing as 'Good' or better.

stethoscope

100.0%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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96.0%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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93.8%

Patients rated their overall opinion of catering as 'Good' or better.

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97.0%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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93.8%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from September 2019:

[I have] always been well looked after at King Edward VII - I prefer it to other private hospitals in the area.

The care I have received during my time here has been outstanding. I am really grateful to Jenneth Dube for looking after me so well all day both kind and professional at all times. My anaesthetist was fantastic, she was very reassuring and warm. Mr Roberts recommended your hospital and I am very glad I took his advice. He is a world class doctor, patient knowledgeable and easy to trust.

Keep doing what you are doing. I loved my stay here and it made all the difference to what could have been a traumatic experience.

As a smaller hospital it felt calm whilst maintaining very high care standards. Seeing the same staff member over several days meant less need for me to repeat information and it felt that all staff know about me and my condition.

Best hospital in London.

Excellent medical/nursing attention, good food, friendly staff, better than any other London hospital I have been to.