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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of February 2020.

 

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96.6%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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99.3%

Patients told us that their overall quality of care was either 'Good' or better.

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99.4%

Patients rated their welcome at reception as 'Good' or better.

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100.0%

Patients rated their overall opinion of nursing as 'Good' or better.

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99.4%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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97.5%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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98.1%

Patients rated their overall opinion of catering as 'Good' or better.

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99.4%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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98.7%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from January 2020:

I felt extremely reassured and received outstanding care from all your staff...nothing was too much trouble. Thoroughly enjoyed my stay.

I cannot fault the care I received at King Edward VII's Hospital.

Consistently high level of care. Staff have a wonderful attitude - they're reassuring, informative and helpful.

All the hospital staff I met were extremely attentive and took care to explain what I should expect and what was likely to happen.

Wonderful treatment, wonderful staff.