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Patient Satisfaction

 

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible

 

 

Listening to our patients

 

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are constantly acting on feedback from our patients.

What our patients say

The following quotes are from patients who have stayed with us in Spring 2023

  • All staff gave an excellent rate of service, always smiling and very prompt to help if needed. Also the food was delicious and plenty of choice.
  • Excellent care, constant attention, checking, extremely polite & caring team. I have been made to feel very comfortable & nothing was too much trouble.
  • I was extremely well cared for medically and enjoyed the food provided. All the staff I came into contact with treated me with respect, care and compassion.
  • My operation & stay at KEVII Hospital was a positive experience at a very scary & vulnerable time for me. Al the staff that I came across were very kind, caring, helpful & professional. My overall opinion of the hospital & its staff was excellent. The hospital is also in a very nice and quiet part of London