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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of June 2021.

 

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96.1%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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97.6%

Patients told us that their overall quality of care was either 'Good' or better.

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100%

Patients rated their welcome at reception as 'Good' or better.

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97.6%

Patients rated their overall opinion of nursing as 'Good' or better.

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98.6%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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96.1%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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96.5%

Patients rated their overall opinion of catering as 'Good' or better.

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97.1%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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95.7%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from June 2021:

Brilliant care from start to finish.

Fantastic welcome incredibly friendly and knowledgeable team of nurses. I felt safe during Covid, that my room was clean and felt secure. Everyone entering the room respected social distancing as much as they could, great food, the time flew by.

The staff were extremely professional and created a great atmosphere.

I had a wonderful impression of King Edward VII, perfect housekeeping, perfect staff, best of the best.

Staff genuinely were very patient and made me feel that they cared whilst looking after me. I did not feel ill, staff made me feel like I was on the road to recovery.