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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of May 2020.

 

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96.6%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

heartbeat

100.0%

Patients told us that their overall quality of care was either 'Good' or better.

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hand

100%

Patients rated their welcome at reception as 'Good' or better.

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watch

100.0%

Patients rated their overall opinion of nursing as 'Good' or better.

stethoscope

93.8%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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95.4%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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100%

Patients rated their overall opinion of catering as 'Good' or better.

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90.2%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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98.9%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from May 2020:

5 star service, friendly and efficient staff, good explanation of procedure and results.

Excellent medical care with all staff nurse and otherwise extremely pleasant, caring and helpful.

I was very well looked after and I'm very grateful for your hospital for helping the NHS in the hard times you’re all going through with this covid 19 thank so much.

All the staff were very kind, polite and helpful. I was able to talk and laugh with them.

Everything was excellent, I'll definitely give it a 5 star rating, I will never forget this experience all my life, it was the best.

The staff were all really lovely, considerate and respectful making me feel like a human as well as a patient. I would like this opportunity to say a big thank you.

Excellent care, clean premises, constant maintaining of progress.

From entering the front door to leaving everything was perfect.