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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of December 2020.

 

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96.2%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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100.0%

Patients told us that their overall quality of care was either 'Good' or better.

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97.8%

Patients rated their welcome at reception as 'Good' or better.

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97.8%

Patients rated their overall opinion of nursing as 'Good' or better.

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98.6%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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98.5%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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94.9%

Patients rated their overall opinion of catering as 'Good' or better.

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98.6%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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94.8%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from December 2020:

I honestly can't think of a negative aspect of my care at KEVII. The whole team, from the catering staff to the nurses and the theatre medics, were brilliant and extremely professional. Thank you for everything.

Brilliant hospital with the loveliest people, from my check-in for my Covid test through to my discharge after my procedure.

The best hospital experience I have ever had. A spotlessly clean hospital. Open, direct, warm communication: I was treated with care and respect. Every member of staff I met was lovely.

A first-class hospital. The team of nurses looked after me so well. All were respectful and polite. My surgeon and anaesthetist were spectacular!

A faultless experience.