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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of February 2021.

 

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97.5%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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100.0%

Patients told us that their overall quality of care was either 'Good' or better.

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hand

98.2%

Patients rated their welcome at reception as 'Good' or better.

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watch

99.4%

Patients rated their overall opinion of nursing as 'Good' or better.

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97.0%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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97.1%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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98.2%

Patients rated their overall opinion of catering as 'Good' or better.

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95.8%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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97.0%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from February 2021:

All the staff were very lovely and helpful. I enjoyed my stay because of the kindness and attentiveness of the nurses and other staff.

Everything about my stay was perfect in every way.

First-class care, from start to finish - highly recommend. Thanks to all who looked after me.

Friendly and efficient staff, clean hospital, good modern facilities throughout.

I felt everyone was ready for my arrival and expecting me from the moment the car pulled up. All went quickly and smoothly.