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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of January 2020.

 

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98.1%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

heartbeat

100.0%

Patients told us that their overall quality of care was either 'Good' or better.

patient-image
hand

98.8%

Patients rated their welcome at reception as 'Good' or better.

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watch

98.8%

Patients rated their overall opinion of nursing as 'Good' or better.

stethoscope

100.0%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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98.2%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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98.2%

Patients rated their overall opinion of catering as 'Good' or better.

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97.6%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

bed

99.4%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from January 2020:

Everything has been brilliant. All the nurses, health assistant and physios have been so kind and patient. The food is excellent and the service staff have been very helpful. The standard of cleanliness has been top notch too.

Each person on the staff was always helpful and pleasant. It is the level of care that makes it such a positive experience.

Excellent responsive and caring staff, bed very comfortable, food 5 star.

I felt listened to and respected as a human being. All staff go out of their way to make patients comfortable.

A hospital that feels like a hotel - efficient as well as friendly.