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Patient Satisfaction

King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.

As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.

We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.

The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.

The latest results shown below are for the month of December 2021.

 

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94.9%

Patients said they would either be 'Extremely likely' or 'Likely' to recommend.

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96%

Patients told us that their overall quality of care was either 'Good' or better.

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hand

98.4%

Patients rated their welcome at reception as 'Good' or better.

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97.2%

Patients rated their overall opinion of nursing as 'Good' or better.

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97.8%

Patients rated their overall opinion of the Consultant as 'Good' or better.

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94.5%

Patients said 'Yes, always' when asked if they were treated with respect and dignity.

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97.6%

Patients rated their overall opinion of catering as 'Good' or better.

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96.7%

Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.

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95.3%

Patients rated their overall opinion of accommodation as 'Good' or better.

Inpatient feedback

We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from November 2021:

Everything went like clockwork everyone was warm friendly and helpful.

It remains a class apart from other (even very good) hospitals. Its approach in entirely patient centre, both in the medical care that it provides and in the courtesy and kindness that it extents to its patients as guests.

The attention to detail was superb . I felt very safe . To come to hospital is very nerve racking to some so to be made to feel safe and special is the best feeling one could experience.

I came away feeling that this was the best hospital that I had ever attended.

Its quite simply the best hospital experience I've ever encountered as a patient or visitor.