Patient Satisfaction
King Edward VII’s Hospital is committed to consistently delivering the highest standards of personalised, patient-centred care.
As a quality-driven organisation, your safety is our number one priority, and your physical and emotional needs are considered every step of the way at what can be a vulnerable period in your life.
We believe every patient should be treated as an individual and we have a ‘no-compromises’ attitude when it comes to making your stay as safe and as comfortable as possible.
The feedback we receive in our patient satisfaction surveys not only re-affirms why we do what we do, it also helps us to move forward in our provision of care and customer service. The results are collated each month by an independent external healthcare company and we are proud to share them with you.
The latest results shown below are for the month of September 2020.
99.0%
Patients said they would either be 'Extremely likely' or 'Likely' to recommend.
100.0%
Patients told us that their overall quality of care was either 'Good' or better.
97.3%
Patients rated their welcome at reception as 'Good' or better.
100.0%
Patients rated their overall opinion of nursing as 'Good' or better.
99.1%
Patients rated their overall opinion of the Consultant as 'Good' or better.
94.6%
Patients said 'Yes, always' when asked if they were treated with respect and dignity.
100.0%
Patients rated their overall opinion of catering as 'Good' or better.
97.3%
Patients answered 'Yes, definitely' when asked if they were involved as much as they wanted in decisions.
99.1%
Patients rated their overall opinion of accommodation as 'Good' or better.
Inpatient feedback
We love reading the comments left by patients in our satisfaction surveys, and we are delighted to share a selection of our favourites from September 2020:
“ King Edward VII's is a hospital to end all hospitals. The kindness and compassion of staff at all levels exceeds anything in the world!
“ First class service: every single person was professional, friendly, kind and made my stay as comfortable as possible - thank you.
“ The treatment and attentiveness from all working at the hospital was amazing, from the beginning to end of my stay. I would fully recommend to everyone.
“ I could not wish for better care and attention. All staff are fantastic, as soon as you enter the hospital.
“ 10 out of 10, all the way.