HCA/Phlebotomist

Position Overview

In this role, you will provide essential support across a range of specialty clinics including but not limited to Urology, Gynaecology, Dermatology, and Plastic Surgery. As an outpatient HCA, you will work to ensure our patients receive high standards of patient care. This position is ideal for individuals with previous outpatient experience seeking to enhance their skillsets.  We are located in the heart of London and within walking distance to Bond Street Station, Regents Park Station, or Baker Street Station.

Key Responsibilities

Patient Care:

• Assist patients in preparation for consultations and procedures across various specialty clinics including gynaecology, ENT, Ortho, Dermatology, plastics, Gastro, and General Medicine
• Provide personal care and support, including mobility assistance, hygiene support, and other daily activities as needed.
• Monitor patients’ conditions and report any changes to the nursing staff.
• Provide emotional support and relevant information to patients and their families.

Clinical Support

• Perform basic clinical tasks such as taking vital signs, phlebotomy, and ECGs, and assist with specialised procedures as needed.
• Prepare and maintain clinical areas, ensuring they are clean, well-stocked, and ready for patient use.
• Assist with patient examinations and procedures to ensure a smooth and comfortable experience.

Administrative Duty:

• Maintain accurate patient records and assist with appointment scheduling and coordination.
• Manage patient flow and support clinicians to facilitate efficient operations within the Outpatients Department.

Health and Safety:

• Follow infection control policies and procedures.
• Participate in mandatory training and development programs.
• Report incidents, accidents, or concerns in accordance with hospital policies.

Qualifications and Requirements:

• High school diploma or equivalent required.
• Certification as a Healthcare Assistant (HCA) is preferred.
• Previous experience as a Healthcare Assistant in an outpatient setting is desirable.
• Previous Phlebotomy experience is highly desired.
• Private health care experience is a plus.
• Familiarity with medical terminology and procedures.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced environment.
• Compassionate and patient-focused approach.
• Basic Life Support (BLS) certification is required.
• Additional relevant certifications are advantageous.
• Strict adherence to patient confidentiality and privacy regulations.

Work Benefits

• Complimentary meals during your shifts
• Private healthcare
• Generous staff referral scheme
• Company pension scheme
• Season ticket loan
• Free, 24/7 Employee Assistance Programme for confidential advice and support
• Access to a variety of retail and lifestyle discount vouchers