Front of House Senior Receptionist

Closing date: 2 June 2025

Role Summary:
As the Senior Receptionist at King Edward VII’s Hospital, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk. Your leadership will help create a welcoming and professional environment for patients, visitors, and staff. You will be responsible for overseeing day-to-day reception activities, managing a small team, and providing exemplary customer service.

Key Responsibilities:

• Lead and supervise the reception team to ensure high standards of service are consistently maintained.
• Greet patients, visitors, and staff in a friendly, professional, and courteous manner to create a welcoming and supportive environment.
• Manage patient check-ins, appointments, and enquiries efficiently to ensure smooth patient flow and minimise wait times.
• Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed.
• Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction.
• Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors.
• Assist with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital’s front desk and administrative functions.
• Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital.
• Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery.
• Adhere to hospital policies and procedures to maintain a safe and compliant working environment.
• Provide regular updates to management to keep them informed of front-of-house operations and any arising issues.

Key Skills and Requirements:

• Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role.
• Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance.
• Exceptional communication and interpersonal skills to interact with patients, visitors, and staff professionally, fostering a positive experience for all.
• Excellent organisational abilities and attention to detail to manage tasks efficiently and maintain a smooth-running reception area.
• Ability to handle sensitive information with discretion and confidentiality to uphold patient privacy and comply with healthcare regulations.
• A proactive, problem-solving approach to quickly address issues as they arise and ensure operations continue smoothly.
• Proficiency in MS Office and patient management software (training provided) to handle administrative tasks and manage appointments effectively.
• A commitment to delivering outstanding customer service to ensure patients and visitors feel valued and receive the best care possible.
• Flexibility and adaptability to handle the varied demands of a busy front-of-house role, ensuring no disruptions to service delivery.
• Ability to work in a fast-paced environment while maintaining calm and professionalism, particularly during peak times.

Work Benefits
Complimentary meals during your shifts
Private healthcare
Generous staff referral scheme
Company pension scheme
Season ticket loan
Cycle-to-work scheme
Free, 24/7 Employee Assistance Programme for confidential advice and support
Access to a variety of retail and lifestyle discount vouchers