Receptionist

Job Summary:

The Receptionist will be an integral part of the Front of House (FOH) team, providing exceptional customer service and ensuring the highest standards of professionalism. The post holder will undertake a variety of routine and non-routine tasks to enhance the patient journey and maintain an exemplary visitor experience. They must demonstrate flexibility, be well-presented, and work effectively both independently and as part of a team. This role requires working at the main hospital reception.

Key Duties and Responsibilities:

Reception Duties – Main Hospital:

• Welcome all patients, consultants and visitors, ensuring a warm and professional greeting.
• Notify relevant staff or departments of arrivals and direct patients/visitors to the appropriate locations, such as The Library or The Study to be collected.
• Consistently deliver excellent customer service.
• Operate the telephone switchboard efficiently and courteously, ensuring all incoming calls are screened and directed appropriately or clear messages are taken and delivered promptly.
• Maintain accurate and up-to-date patient admission and discharge lists using the hospital’s computer system.
• Prepare and distribute a full admission list daily.
• Generate and manage computer reports as needed.
• Collaborate with Admissions to ensure accurate and timely updates on room changes, recording details appropriately.
• Register outpatient appointments in Compucare, ensuring all information is accurately captured.
• Process clinic lists from consultants’ offices, entering them into Compucare daily.
• Prepare patient registration forms prior to arrival, ensuring all patients are registered efficiently.
• Manage patient check-in and check-out on Compucare.
• As required, process patient hospital fees/deposit/payment of invoice via PED machine (or cash if the patient has no alternative method of payment).
• Handle petty cash as required.
• Issue visitor badges where necessary.
• Operate the Hospital’s paging system and ensure pagers are checked and reported for faults daily.
• Follow the Hospital protocols for emergency systems (e.g., Cardiac Arrest, Fire Alert) and take direction from the Duty Manager as required.
• Maintain cleanliness and orderliness in the reception area, The Library, and The Study throughout the shift.
• Maintain awareness of surroundings to ensure safety and quality service.

Security Duties:

• Remain vigilant to prevent breaches of security at the main reception, front entrance and surrounding areas, including the waiting room.
• Screen all visitors and control access through the security doors at reception.
• Adhere to the Hospital’s security policy, ensuring all visitors are processed appropriately and issued passes when required.

General Duties:

• Maintain a welcoming and professional demeanour at all times.
• Uphold patient and hospital confidentiality.
• Attend staff meetings as requested.
• Undertake any additional duties or training relevant to this position as assigned by the line manager or senior management.

Work Benefits

Complimentary meals during your shifts
Private healthcare
Generous staff referral scheme
Company pension scheme
Season ticket loan
Cycle-to-work scheme
Free, 24/7 Employee Assistance Programme for confidential advice and support
Access to a variety of retail and lifestyle discount vouchers