The Consultant Issue – 15 – 11/07/19

The Consultant is a brief newsletter aimed at keeping you up to date with all things KEVII.  This week’s read time: 5 mins

Meet Ahmed Mousa: International Liaison Manager

Ahmed Mousa, International Liaison Manager, manages all international referrals to the Hospital, including embassy sponsored, insured and self-funding patients. He oversees the full patient pathway from referral right through to repatriation. Ahmed has over 6 years of experience working with the Middle Eastern Embassies and provides an invaluable interface between the Hospital, its Consultants and these organisations. International patients often present with complex cases, allowing the Hospital and its Consultants to demonstrate the excellent care we are known for. The Summer period is a particularly busy time for international referrals and Ahmed would be delighted to support you with any international patients you are seeing at King Edward VII’s and discuss growing this side of your practice.

To discuss how international patients could augment your current caseload, please contact Ahmed via AhmedMousa@kingedwardvii.co.uk

Staff Appreciation Awards

We are proud to recognise the positive contribution of our staff towards outstanding patient care through the King Edward VII’s Hospital Appreciation Awards.

Winners of the award have been consistently recognised in a positive light in our patient satisfaction surveys and continue to make our patients feel comfortable and well-taken care of while they are at the Hospital. The fantastic attitude of our staff, from nurses to catering assistants, can make all the difference to a patient’s stay and we are delighted to recognise and reward their contribution.

Some of our recent winners are:

Adrian Chertes

“Adrian Chertes was very helpful, effective and courteous on my discharge.”

Ersire Remollo

“The nurse who looked after me (Mr Ersire) was brilliant, very funny and made my stay more enjoyable.”

Maria Segura

“Maria was simply outstanding. She is a huge asset to the hospital and should be rewarded by you. Thank you Maria. You made me feel so well cared for!”

Alison Swift    

Alison Swift – excellent, professional, friendly, thank you.”

Please join us in congratulating each recipient! Keep up the great work!

Theatres management update from Kate Farrow, Director of Operations

Dear All,

I would like to notify you that George Worthington has left the organisation and that Michele Davis will step up into Acting Theatre Manager. Any issues or concerns should be directed to her at MicheleDavies@kingedwardvii.co.uk.

Please let me know if you have any questions.

Sincerely,

Kate Farrow
Director of Operations

Health Hub attracting a new set of visitors to our website

On June 27th we launched ‘Health Hub’, a digital content channel on the hospital website to support the hospital’s content marketing strategy. Content marketing is the sharing of online material (such as videos, blogs, and social media posts) that does not explicitly promote a brand but is intended to stimulate interest in its products or services.

Content marketing is a great way to educate the public on various health related topics, positioning the hospital as an authority and demonstrating the expertise of our specialist consultants. So far we have produced a series of articles on subjects ranging from hayfever to hip replacement recovery, featuring expert comment and fact checking by KEVII consultants.

In two weeks we have attracted 3,000 new visitors to the hospital website. The more content we produce, the more visitors to the website, the more likely our products and services are to be found.

How you can get involved

If you would like to help us produce high quality content that demonstrates your expertise and highlights your specialist interests, please get in touch. When we have the seed of an idea, we use our expert digital team to form an article plan based on what google users are searching for.

We write an article that answers what the public want to know, typically around 1,500 words, then we send this article to you for comment and fact checking.

Once you have approved the article, we publish it on Health Hub and share it through social channels.

If you would like to be involved, please email barneybaxendale@kingedwardvii.co.uk

Respite care coming back to KEVII for August

During the traditionally less busy summer month of August we are bringing respite care packages back to the Hospital. For one month only patients can be admitted for a 7 or 14 night stay for £3,500 per week. Respite packages include:

  • Full board including private room with en-suite bathroom, wide screen television and Wi-Fi facilities
  • One visit from a consultant physician/surgeon
  • A pharmacy review
  • A weekly care plan review
  • 24 hour in-house doctor
  • Fresh and nutritious restaurant quality meals
  • Health care assistant help when required

To discuss the requirements of a patient prior to admission, please contact bookings and enquiries on 020 7467 4344

Nursing teams back at full capacity

We are pleased to announce that our ward nursing teams are fully established and at capacity. Our permanent nursing teams had reduced in 2018 due to local competition for talent, uncertainty over Brexit and a perceived lack of development opportunities, but now we have reached our targets completely.

The nursing teams at our Hospital are fundamental to providing patients with the best experience and outcomes. We are confident that the addition of the new nursing staff members will enable us to continue our commitment to providing patients with the highest level of care.

Along with the addition of new nursing staff, we have also appointed a new Education Manager who will work with nursing teams to clarify available courses, career progression and education opportunities as well as a new HR Director who will work on a strategy of workforce planning, recruitment and retention of clinical staff.

We couldn’t be happier to have these new nurses, Education Manager and HR Director join the Hospital and we encourage you to introduce yourselves when you see them around King Edward VII’s!

New clinic times: Dr Carla Cordivari

Dr Carla Cordivari, Consultant in Clinical Neurophysiology and Neurology is now holding Thursday afternoon clinics at King Edward VII.

Dr Cordivari performs and interprets the neurophysiology of the nerve and muscle for the diagnosis of generalised peripheral neuropathy, focal nerve entrapments, radiculopathies, myopathy, and neuromuscular transmission disorder.

Dr Cordivari is experienced in performing and interpreting:

  • nerve conduction studies (NCS) and EMG on nerves and muscles – for the diagnosis of peripheral neuropathy, focal nerve entrapments (e.g. carpal tunnel syndrome), radiculopathies, myopathy and neuromuscular transmission disorder
  • evoked potentials (EP) on the central nervous system – to support the diagnosis of disorders of the somatosensory, motor, visual and acoustic pathways
  • EEG on the brain cortex – to support the diagnosis of epilepsy, brain lesions and dementia

If you would like to book a patient in for an appointment with Dr Cordivari, please call 020 7467 4344.

Alternatively, to arrange a meeting with Dr Cordivari to develop a referral relationship, please contact MattWilliams@kingedwardvii.co.uk

Useful Contacts

We are here to support you and your practice, so please do not hesitate to pick up the phone or send us an email:

Tonya Kloppers – Director of Nursing/Matron
T: 0207 467 4328
E: tonyakloppers@kingedwardvii.co.uk

Kate Farrow – Director of Operations
T: 020 7467 3224
E: katefarrow@kingedwardvii.co.uk

Jenny Davidson – Director of Governance
E: jennydavidson@kingedwardvii.co.uk

Dee Patterson – Business Development Manager
T: 020 7467 4562
E: deirdrepatterson@kingedwardvii.co.uk

Emily Smith – Service Manager
T: 020 7467 5800
E: emilysmith@kingedwardvii.co.uk

Matt Williams – Consultant Engagement Officer
T: 020 7467 4368
E: mattwilliams@kingedwardvii.co.uk