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Front of House Operative – Concierge

What we are looking for:

Job Title: Front of House Operative – Concierge

Salary: £21,500 per year

Hours of Work: 37.5 per week , Monday to Sunday

Contract Type: Permanent

King Edward VII’s Hospital has been dedicated to delivering outstanding patient care since 1899 and today continues to be one of London’s leading private hospitals. We take great pride in our reputation as one of the best healthcare providers in the UK, supporting veterans through our charitable work. The reputation is built on our exceptional and empowered teams working in a safe and kind environment.

The hospital is committed to promoting a diverse and inclusive workforce – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and services to support staff from different backgrounds.

Our values are at our heart and if you share our values of professionalism, quality, respect, safety and team work, and we have a vacancy to suit your skills, we look forward to hearing from you.

What will you be doing?

To be an efficient and effective member of the Front of House Team, maintaining the highest standards of customer service at all times.

To show a flexible approach to work whilst undertaking a wide range of routine and non-routine tasks, ensuring that all visitors to the hospital receive excellent customer service and exemplary patient journey.

To be polite and well presented at all times, and to be able to work unsupervised as well as part of a team.

The post holder will be required to work mostly as a doorperson but may be asked to cover portering and concierge duties as necessary, at both the main hospital and outpatient receptions.

Who are you?

  • Maintain a welcoming approach and professional appearance at all times
  • Respect and maintain Patient and Hospital confidentiality at all times
  • Attend departmental, staff and other meetings as required
  • To be aware of his/her boundaries of work to and to understand the term ‘Duty of Care’ and to always act in the best interests of the patient/client.
  • Be aware of personal responsibilities regarding the Hospital policies and procedures and relevant UK domestic legislation directives and comply with them.
  • Undertake any other duties/training applicable to this position, as required by your Supervisor or Senior Management


In return we offer:

• Free restaurant quality meals whilst on duty
• Annual leave entitlement of 35 days inclusive of bank holidays, increasing with long service
• Private Healthcare
• Staff Referral scheme
• Company pension scheme
• Ongoing training and professional development opportunities
• Season Ticket Loan
• Help to buy a bike
• Uniform is provided and laundered free of charge.
• Employee Assistance Programme
• Various discount vouchers

Closing date: 9th August 2021

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment. We will only contact those candidates that have been shortlisted for interview


How to Apply

If you would like to apply for this opportunity, please send your CV to: Janis Grintals, Front of House Manger.

Please send your CV to: Job Description