The renowned Private, Independent, Acute Charitable Hospital in the heart of London.

Our aim is to provide the highest standards of patient services based on a Hospital-wide commitment to total quality care. Through good management, the dedication of our staff and the provision of excellent facilities, we continue to uphold the tradition and reputation for which our Hospital has stood since 1899.

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The services
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Patient charter
Infection prevention and control
Charges
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Guide to consent
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About us

King Edward VII's Hospital for Officers was established in 1899 by two sisters, Agnes and Fanny Keyser, who turned their home at 17 Grosvenor Crescent into a hospital for sick and wounded Officers, returning from the Boer War. King Edward VII became the Hospital's first patron.

With the encouragement of His Majesty King Edward VII, together with Agnes Keyser's enthusiasm, immense support was received from the individuals who later became known as Friends. Over 4,000 Friends pledge their support to the Hospital to this day. Sister Agnes and her staff continued to care for Officers in peacetime. She was renowned for her devoted service to the Hospital, her kindness, tact and firm, effective but inherently caring management.


The Hospital moved to its present site in Beaumont Street in 1948 when it was officially opened by Her Majesty Queen Mary.

In 2000 the Hospital changed its title to King Edward VII’s Hospital Sister Agnes and more recently, in accordance with our charitable aim, the financial benefits to which Officer patients had been entitled, were unconditionally extended to all ranks of ex-Service personnel.

Today this private independent, acute Hospital, registered with the Healthcare Commission and recognised by Investors in People, offers the highest standards of medical excellence, the most modern equipment and facilities combined with impeccable standards of care from which so many patients and their families have benefited over the years.


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News

New laser system given the green light!
King Edward VII's Hospital Sister Agnes, London's leading private hospital, has announced the unveiling of a state-of-the-art technique that is set to revolutionise the treatment of prostate disease.

King Edward VII's Hospital Sister Agnes
leads the way in customer satisfaction.
King Edward VII's Hospital Sister Agnes, the renowned independent hospital in central London, today published the annual results of its patient survey. An outstanding level of customer satisfaction has again been achieved with the hospital maintaining its consistently high level of satisfaction in the standard of nursing care, 94%.


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Charitable work

The medical infrastructure for the Armed Forces has been considerably reduced over recent years, yet King Edward VII's Hospital Sister Agnes has been unwavering in its service tradition for more than a century. This Hospital remains committed not only to providing the best medical care and treatment, but also to upholding its charitable aims to support those who have served in the 3 Services.

Sister Agnes first endowed the Hospital from her own money and also sent out a private appeal to 24 friends asking for subscriptions of £100 per annum. In 1908 another appeal was made to all serving Officers of the Royal Navy and the Army, asking for individual annual subscriptions of 5 shillings to assist with the purchase of equipment for the flourishing Hospital and help ensure its financial security.

The Hospital has been a Registered Charity since 1930. Today it is open and accessible to Service personnel and civilians from all walks of life. However, the charitable tradition continues in the spirit of the Hospital's founder, Agnes Keyser and the Hospital is now the only remaining Service orientated acute hospital in the country. Commitment to the Armed Forces remains strong. Uninsured ex-Service personnel, their spouses, widows and widowers, benefit from subsidised rates and additional grants are also available to those of more limited means. As in the days of Agnes Keyser, the Hospital's Charity today still relies on the continued generosity of Friends and other supporters including Trusts, Companies, Foundations, the 3 Services and ex-Service organisations. These donations are particularly welcome to enable the Hospital to contribute to the purchase of new equipment and other major capital expenditure, to ensure that the Hospital's facilities remain at the forefront of medical technology and provide grants toward Hospital costs through the Sister Agnes Benevolent Fund.

There are several ways you can help.

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Contact us

The medical infrastructure for the Armed Forces has been considerably reduced over recent years, yet King Edward VII's Hospital Sister Agnes has been unwavering in its service tradition for more than a century. This Hospital remains committed not only to providing the best medical care and treatment, but also to upholding its charitable aims to support those who have served in the 3 Services.

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Hospital services

The Hospital enjoys the highest reputation founded on the medical and surgical skills of individually selected and most eminent Specialists, complemented by unparalleled standards of patient care and personal attention given by Matron, the Ward Managers, a team of highly trained and dedicated Nurses and other Clinical and Non-Clinical Professionals.

Staff
  181 Consultants
  241 Hospital Staff
  137 Clinical
  84 Service Support
  20 Administrative Support

Criteria for Admission
Patients are admitted only under the care of one of the Consultants on the Hospital's Medical and Surgical staff list. The Hospital reserves the right to refuse admission to any case, but patients with the following conditions are always ineligible for admission:

  Terminal cases of chronic illness requiring geriatric care or nursing care only and convalescent cases
  Psychiatric illness and substance abuse
  Maternity cases
  Paediatric cases (under 18 years of age)

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Medical services

Facilities
  61 Private En-Suite Air-Conditioned Rooms
  3 Operating Theatres
  3 bedded Critical Care Unit
  2 bedded High Dependency Unit
  Short Stay Ward
  Diagnostic Imaging
  MRI / CT Scanner
  Physiotherapy / Hydrotherapy
  Pharmacy
  24-hour Senior Medical Officer / Resident Medical Officer / Intensivist Cover
  Consulting Rooms

Critical Care
The comprehensively equipped Critical Care Unit, staffed by highly experienced and qualified Intensive Care Nurses, provides specialist facilities and care for the most seriously ill medical and surgical patients.


Short Stay Ward
Our Short Stay Ward specialises in a wide range of medical and surgical procedures, dedicated to patients who are in hospital for a few hours up to maximum of two days.The ward is staffed by a multidisciplinary team committed to achieving optimum recovery in a safe, friendly and suitably relaxed environment.

Operating Theatres
The Hospital has 3 modern comprehensively equipped Operating Theatres, 2 with laminar airflow, capable of handling a full range of surgery from day cases to the most complex procedures, in the following specialist fields:


  Abdominal / Colorectal Surgery
  Breast Surgery
  ENT
  General surgery
  Gynaecology
  Ophthalmology
  Orthopaedics
  Pain Management
  Plastic / Cosmetic Surgery
  Urology
  Vascular Surgery

A new Storz OR1 digital operating theatre is currently being installed and is due to open in September 2006.


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Diagnostic imaging department

The Diagnostic Imaging Department is staffed by a team of highly qualified Radiographers and Nurses who work closely with the Hospital's Consultant Radiologists, Consultant Endoscopists and Cardiac and Vascular Clinical Physiologist to provide a comprehensive range of examinations using the very latest imaging equipment.

Mammography
The Siemens Mammomat 3000 unit offers breast imaging for both routine screening and symptomatic patients. The on-site presence of a Specialist Breast Care Radiologist enables the patient to undergo mammography and ultrasound then on to an aspiration or biopsy if necessary.

Diagnostic Ultrasound

An Acuson Sequoia ultrasound machine incorporates high definition scanning and colour doppler facilities and is used for general vascular, endocavity, musculo-skeletal and biopsy procedures.

Contrast Studies

Specialist barium and other contrast studies of the gastro-intestinal, urinary and biliary systems are performed using state-of-the-art digital screening equipment.

Endoscopy
Endoscopic procedures include diagnostic and therapeutic gastroscopy, ERCP, colonoscopy and sigmoidoscopy. With the exception of ERCP, the majority of these procedures can be carried out on an out-patient basis.

CT and MRI Scanning Suite
The Siemens Magnetom 1.5T MRI Scanner is patient-friendly with a short bore, thus reducing potential claustrophobia. It provides high quality images whilst keeping scan times relatively short.

The Siemens Somatom Sensation 4 Multislice is the latest generation of CT scanner. It performs high quality whole body scans in approximately 25 seconds. CT can image all areas of the body, but it is particularly beneficial for the early diagnosis of lung and bowel cancers.


Referrals, Appointments and Results
Referrals are normally made through the GP or Consultant. General X-rays can be performed daily, Monday - Friday between 9.00 and 5.00 pm.

Examinations requiring the presence of a Radiologist or patient preparation are made by appointment. The written report and films of the examination are normally sent to the referring clinician within 24 - 48 hours.

Cardiac Investigations
Echocardiography, 12 lead ECG, 24-hour Holter cardiac monitoring, pacemaker checks, cardiac event recording and ambulatory Blood Pressure monitoring are available on an appointment basis.

Payment Process
Charges for in-patient examinations are included in the main Hospital account.
Those patients who do not have medical insurance cover are requested to settle their account in full on the day of attendance.
The Hospital does have limited direct settlement arrangements with Medical Insurance Companies but requests payment details prior to examination to cover any amounts excluded by insurance.

Main Department
(X-rays, Mammograms and Ultrasound)

Telephone 020 7647 4327
Fax 020 7467 4395


CT/MRI Scanning
Telephone 020 7467 4398
Fax 020 7467 4397


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Physiotherapy department

To relieve pain and optimise function, Physiotherapy is used extensively for general rehabilitation and ensures the safe return to home life, work, sport and leisure activities.The Hospital has an experienced team of Senior Chartered Physiotherapists and a Physiotherapy Assistant working in modern, safe, fully equipped gym facilities and hydrotherapy pool. In-patients and out-patients are treated after an initial consultation during which the patient is fully assessed before an appropriate programme is established.

Mammography:

  Postoperative rehabilitation
  Back and neck pain
  Sports and soft tissue injuries
  Arthritis
  Fibromyalgia
  Postural problems
  Muscle and joint pain

Treatment methods used include:


  Spinal stability retraining, incorporating modified Pilates and Swiss ball exercises
  Correction of muscle imbalance
  Postural education and ergonomic advice
  Hands on techniques including the mobilisation of joints and soft tissue
  Hydrotherapy
  Electrotherapy - ultrasound, heat therapy and IFT
  Sports injury rehabilitation

Hydrotherapy
The Hydrotherapy pool is heated to 96ºF, providing a warm and buoyant environment in which to exercise. Flotation equipment is used to enhance and progress a treatment programme.

No more than four patients attend a pool session at any one time and a Physiotherapist is always present in the pool area to provide personal, individual support to patients. One to one sessions can also be arranged. A hoist is also available to assist patients into and out of the pool if required.

Referrals, Appointments & Results

Referrals are normally made by the GP or Consultant. Self-referrals may also be accepted. An appointment can usually be made within 48 hours of receiving the referral.

Payment Process
Charges for in-patient examinations are included in the main Hospital account. Out-patients undergoing a course of treatment will receive an invoice at regular intervals. All other out-patient treatments should be settled on the day of attendance.

Telephone & Fax 020 7467 4316


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Pharmacy department

The Hospital's Pharmacy department maintains an extensive range of prescription-only medicines, over the counter preparations and other medical items. Senior experienced Pharmacists, who are supported by a qualified Pharmacy Technician, staff the department and are on hand to offer advice in respect of individual medication and to provide a dispensing service to in-patients and out-patients.

A Pharmacist will routinely visit in-patients towards the end of their stay to discuss their take home medication prior to discharge.

Telephone 020 7467 4329
Fax 020 7467 4308


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Consulting rooms

The out-patient consulting facilities are situated in Emmanuel Kaye House, 37A Devonshire Street.

Private consultation and examination is offered in each of the five air-conditioned consulting suites that occupy the ground and first floors. Consultants using the rooms are supported by the Hospital's experienced registered Nurses and other clinical and administrative staff, with secretarial support provided in adjacent offices. A dressings and suture removal service is offered and blood samples may be taken on site. The location of the consulting rooms allows immediate and direct access to services such as Diagnostic Imaging, Physiotherapy and Pharmacy, at the time of consultation, thus reducing the need for secondary visits.

Payment
Charges for in-patient examinations are included in the main Hospital account. Those patients who do not have medical insurance cover are requested to settle their account in full on the day of attendance. The Hospital does have limited direct settlement arrangements with Medical Insurance Companies but requests payment details prior to examination to cover any amounts excluded by insurance.

Telephone 020 7467 4550
Fax 020 7467 4375


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The services

King Edward VII's Hospital Sister Agnes is a Registered Charity governed by Royal Charter. The Hospital's principal Objective is to provide the best possible treatment at the most cost effective rate for Service patients as described below.

Categories of Admission

Category 1
All serving Officers of Her Majesty's Armed Forces.

Category 2

All Retired Officers who have held regular, temporary, reserve or territorial Commissions in Her Majesty's Armed Forces or the British Indian Armed Forces.

Category 3
All other Service Personnel of Her Majesty's Armed Forces.

Category 4
All other ex-Service Personnel who have served in Her Majesty's Armed Forces (whether is a regular, temporary, reserve of territorial capacity) or in the British Indian Armed Forces.

Category 5
Spouses, former spouses, widows, widowers of the persons described in Categories 1 to 4 above.


To qualify for subsidised fees on the Hospital account and when applying for a grant from Sister Agnes Benevolent Fund, all patients in categories 1-5 above, must produce documentary evidence of their service history.

For further information, please contact the Admissions Office on 020 7467 4333.


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Consultants

In this section, you will find a list of the Medical & Surgical staff who work at the Hospital. To find details of staff members by a particular speciality, please click on the relevant hypertext link below.
King Edward VII's Hospital Sister Agnes is pleased to announce that the following Consultants have recently joined the Medical and Surgical staff:

Dr. Michael Lee - Pain Management
Mr. Christopher Bishop - General Surgery

Details of the following Consultants have been recently updated:
Kate Walmsley - Diagnostic Radiology
Michael J Harding - General Medicine
Prof. Roger S Kirby - Urology
Brian Little - Ophthalmic Surgery
Dr. Stuart Bloom - Gastrointestinal Endoscopy
Helen Parkhouse - Urology


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Arriving at the hospital

Prior to Admission
You are asked to complete and return the pre-admission form and Health questionnaire either in the envelope provided, by fax on 020 7467 4349 or bring it with you if time does not permit. The Pre-Admission Clinic Nurse may also contact you prior to admission. Completion of all documentation will help to keep the formalities to a minimum when you arrive at reception. If you have any difficulties or concerns about how to manage your care when you get home. Please contact the Discharge Coordinator via the main switchboard and ask for bleep 225. The Discharge Coordinator will be happy to advise and help you with any arrangements that you may require.

Travel to the Hospital
Set in London's medical heartland, King Edward VII's Hospital Sister Agnes is easily accessible by car, taxi and London Underground.

On Arrival
On arrival you will be welcomed by a Receptionist who will arrange for the Patient Administration staff to check that your personal and insurance details are in order and collect a deposit as appropriate. A Porter will then collect your luggage and escort you to your room.

What To Bring With You

You should bring with you items of a personal nature including:

  Night clothes, dressing gown and slippers
  Swimwear
  Toothbrush and Toothpaste
  Face cloth
  Personal Toiletries (the Hospital provides
   soap and fresh towels)
  Any X-rays or scans
  Any medication you are taking on a regular
   basis, in its original container

Valuables
The Hoapital will not accept any responsibility for items lost during your stay and encourages you not to bring jewellery or other valuable items with you. Credit cards, cashCredit cards, cash and small personal items may be placed in the Hospital safe for security, in which case you will be issued with a receipt.

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Patient charter

The Patient's Charter
We set out below the Patient's Rights and the standards of service the patient can expect to receive at King Edward VII's Hospital Sister Agnes.

Access to Services

Patients have the right to receive health care on the basis of their clinical need, be referred to a Consultant acceptable to the patient by their GP and to be referred for a second opinion if the patient and the GP agree this is desirable. The patient can expect the Hospital to make it as easy as possible for everyone to use its services, including the elderly and those with physical or mental disabilities.

Personal Consideration and Respect
:


  Staff will address the patient by their full title unless the patient expresses another preference, which the staff will respect.
  Patients can expect all staff they meet face to face to wear name badges, which will incorporate their full name, title and position.
  Patients can expect the Hospital to respect privacy, dignity and religious and cultural beliefs at all times and in all areas (eg meals to suit dietary and religious needs).
  Patients can expect to have a chaperone present during any examination, procedure or treatment irrespective of organisational constraints or settings in which this is carried out.
  Patients can, if they wish, discuss health related matters with a member of staff of the same sex.

Providing information
Patients have the right to:

  Have any proposed treatment, including any risks involved in that treatment and any alternative course of treatment clearly explained prior to consent.
  Have access to their health records in accordance with the Access to Health Records Act 1990 and the Hospital's Medical Records policy. This policy states that a patient or their representative can gain access to their Health Records by making a formal request in writing. The request must include the patients consent and signature agreeing to the release of such information, should be addressed to the Medical Records Coordinator and will incur an administration charge. All personnel working at King Edward VII's Hospital Sister Agnes are under both contractual and legal obligations to keep all patient information and records confidential.
  Have any complaint about the Hospital's services, clinical or non-clinical, investigated and receive a prompt explanation following investigation.
  If appropriate, only participate in medical research if they have discussed this with their Consultant and given valid consent.
  Be assured that the Hospital will not tolerate incidents of verbal or physical abuse.

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Infection prevention and control

King Edward VII's Hospital Sister Agnes takes great pride in the preventative measures in place to minimise the risk of infection whilst in our care.

In accordance with National Guidelines and Protocols issued from the Department of Health and the National Institute for Clinical Excellence we ensure that King Edward VII Hospital Sister Agnes fully complies with best practice for the Prevention and Control of Infection.

Our dedicated Domestic Staff ensure that the whole hospital environment is kept clean. Our Head Chef maintains an immaculate kitchen with his committed team achieving high standards in all areas of food preparation. Our highly skilled and professional clinical staff ensure care is administered in a professional and dependable manner.

Where possible, single use disposable equipment is used. In other circumstances, equipment is decontaminated following agreed National Protocols. The decontamination process involves cleaning, disinfection and sterilisation of equipment. All stages of the process are performed by highly skilled personnel and are subject to ongoing review by our expert advisors.

Some patient groups are routinely isolated on admission whilst we establish their full medical history via examination and laboratory tests. Hospital staff in this instance are required to wear protective clothing when entering your room. These procedures would be explained in more detail should the need arise. This minimises the risk of infection to the individual as well as other patients and hospital staff.


Additionally it is policy at King Edward VII Hospital Sister Agnes to screen all patients for MRSA on admission. MRSA - Methicillin Resistant Staphylococcus Aureus is an organism which can be present on the skin or within the nasal passages of healthy individuals. It is relatively uncommon, however it can present problems, for example with wound healing if not strictly monitored, isolated and controlled. Contrary to some media reports there are still antibiotic treatments available to assist with the eradication of MRSA. Such treatments are prescribed and reviewed by our dedicated Infection Control Team - consisting of a specially trained nurse and skilled microbiologists.

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Hospital charges

Charges which apply at King Edward VII's Hospital Sister Agnes are outlined below.
From 1st July 2006

Room Fees
The room fee includes standard nursing care, access to Resident Medical Officers, housekeeping and all set patients meals.

Inpatients
Single en suite
£480 per night
High Dependency
£940 per night
Critical Care
£1200 per night

Rooms are chargeable from the time of admission to 11.00am on the day of discharge. (Where departure occurs after 11.00 am an additional charge of £49.00 per hour may be made.)

Day Cases
£300.00 up to 4 hours, £50 per hour thereafter.

Service Patients

Subsidised Hospital charges are offered to Service patients as described in The Services section of the website.

Nursing Carer (One-to-One care)
If you require one-to-one special care in your room, this will be charged in addition to the Inpatient room fee.

Other Charges

All other costs including X rays, CT/MRI scans, drugs, dressings, pathology, histology (tissue samples), pharmacy, ambulance transfers, medical consumables such as crutches and walking sticks will be charged separately. Additional charges may be made for other services and include visits made by the Dietician, Occupational Therapist, Speech Therapist, Neurological Physiotherapy Specialist.

Personal Account

This will include the costs of all take-home medication and non-medical expenses such as telephone calls, newspapers, personal items, meals and drinks for visitors etc and should be settled on discharge.


Insured Patients
If insured, it is essential to receive confirmation, prior to admission, from your insurance company, that your level of cover is adequate to meet the cost of your stay. The Hospital has direct settlement arrangements for Inpatient treatment with most UK based medical insurance companies for pre authorised admissions. However, patients are reminded that they are responsible for their Hospital account, if the Insurer does not pay for all or part of their treatment.

Fixed Price Packages
For self-paying patients, King Edward VII's Hospital Sister Agnes is pleased to offer a comprehensive range of hospital packages. Patients taking advantage of fixed price packages are required to cover the account in full on, or prior to, admission.

Uninsured Patients
Inpatients and Day Case patients paying for their own treatment are requested to pay on admission either the fixed price or a deposit based on their treatment plan and anticipated length of stay.

Outpatients
The Hospital does not offer direct settlement arrangements for Outpatient treatment. Outpatients are requested to settle their accounts on the day of treatment and if insured, claim back from their medical insurance company.

Settlement of the Hospital Account

Payment can be made by cash, cheque, Switch/Maestro and any of the following credit cards: Access, Visa or MasterCard. (We regret we do not accept Diners card).

Professional Fees

Consultant and Anaesthetist fees are a matter of personal arrangement between the patient and the respective Specialists who will forward their account to the patient or the insurance company directly.

For further information please telephone the Admissions Office on 020 7467 4333.


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Payment

Settling Your Account If You Are Insured
The Hospital has direct settlement arrange ments for in-patient treatment with most UK-based Medical Insurance organisations. Prior to admission it is vital that you check that your level of cover is adequate to meet the cost of your stay. Certain medical conditions may be excluded or a limit may be imposed on the amount that can be reimbursed. Some consumable items, for example Physiotherapy aids such as crutches, are often not included.

If your Insurance company provides a claim form, you must bring it with you. The form must be completed and signed by your Consultant (or in some cases GP) who will give details of your treatment. Without the completed claim form your Insurance company will not make payment. The Hospital will invoice the Medical Insurance company directly on your behalf, but in the event that cover is not authorised settlement of the account remains your ultimate responsibility.

If you are not covered by a UK-based Medical Insurer you should check your policy prior to treatment, as you will be required initially to pay your account personally and then claim back from your insurer.

Deposits and Settling Your Account Personally
If you are uninsured you will be required to pay the amount of your Fixed Price Package, or if you are a medical patient, a deposit, on admission. Any difference between the final invoice and the deposit amount will normally be either refunded within 14 working days of discharge or a further payment requested. The charges for your Consultant and Anaesthetist are separate to the Hospital account and will be submitted to you directly by the Specialist concerned.

Letters of Guarantee
The Hospital will consider payment of an account by a third party provided a signed letter of guarantee is received and approved prior to admission. If approved, patients are not expected to pay a deposit or fixed price on admission. However, in the event of non-payment by a sponsor or shortfall on the account, please be advised patients are liable for settlement accordingly.

Pharmacy
Most Medical Insurers do not provide for ‘take home medication’ and this is therefore included in your personal account for settlement at the end of your stay. Take home medication is prescribed by your Consultant and charged accordingly.

Personal Account
During your stay a personal account will be opened for you to cover the cost of take home medication and non-medical expenses, such as newspapers, meals and drinks for visitors and telephone calls. Please settle your personal account before you leave the Hospital.

Method of Payment

Payment can be made by cash, cheque, Switch/Maestro and any of the following credit/charge cards: Access, Visa or MasterCard (we regret we do not accept Diners Card).

Chip and PIN arrangements are in place at this Hospital. Patients are requested to ensure they are aware of their PIN number prior to admission in order to authorise payment.

Financial Assistance
The Hospital provides those of more limited means the opportunity to apply for a grant toward the cost of their medical care through one of two grant making funds:

Sister Agnes Benevolent Fund
This fund may provide financial assistance to all uninsured, eligible Service and Ex-Service patients.


The Levy Trust Fund
Other uninsured patients may be eligible for financial assistance from this trust fund, provided they live, or have lived in London.


How To Apply For a Grant:
Those wishing to apply for assistance must contact the Personal Assistant to the Chief Executive prior to admission. An application form will then be provided. Upon receipt, the Trustees will consider the application and the applicant will be notified of the outcome prior to admission. All applications are treated in strictest confidence.

For more informati
on about how to apply for a grant, please contact the
PA to the Chief Executive on 020 7467 4319.


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Guide to consent

A Guide To Consent – Patients Rights
Before a doctor, nurse or therapist asks you to agree to undergo examination or treatment they must seek your permission or consent. You have the right to refuse and can ask for more information before you decide to give consent.

Consent ranges from actions such as when a Doctor asks to look in your mouth – you consent by opening your mouth, to more complicated procedures or treatment which may carry risks as well as benefit and in this case you may be asked to sign a consent form.

It does not matter how you show your consent, in writing or by saying you agree, what is important is that your consent is genuine or valid. This means:

7  you are able to give your consent
6  you are given enough information to enable you to make a decision
5  you are acting of your own free will and not under the strong influence of another person

Information
To give consent, you need to be sure of all the information relating to your treatment. Always ask for more information if you are unsure.

9
8
4  What will the treatment involve?
3  What are the benefits?
2  What are the risks, if any and are they minor or serious?
1  What could happen if I don’t have the treatment or procedure?

If the clinician requesting your consent is unable to answer your questions, ask for further advice from the Ward Manager who will talk through your concerns. Some patients want to know as much as possible about their condition and possible treatment whilst others do not. No one at this Hospital will force information on you although the clinical staff may suggest a particular treatment they believe will be of benefit. It is your decision to proceed or not.

Communication
If you are unable to communicate, clinical staff may still treat you if they believe the treatment to be in your best interests, except where you have clearly refused treatment in advance. No one (spouses, partners or close relatives) may give consent on behalf of another adult. However, friends and relatives may be able to offer clinicians information relating to your beliefs and values, which may include particular health issues or past experiences where treatments have been accepted or refused. It is therefore very important to discuss your views with them prior to admission.

In emergency situations, decisions have to be made quickly but at other times it is possible to take some time and think through your decision carefully. If you need more time to think before agreeing to treatment you should say so.


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