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King Edward VII’s Hospital Sister Agnes leads the way in Customer Satisfaction
King Edward VII’s Hospital Sister Agnes, the renowned independent hospital in central London, today published the annual results of its patient survey. An outstanding level of customer satisfaction has again been achieved with the hospital maintaining its consistently high level of satisfaction in the standard of nursing care, 94%.
The full range of the Hospital’s services are surveyed from domestic services and overall cleanliness, catering arrangements and menus through to the quality of clinical care and nursing services. Again, the hospital scored an impressive overall approval rating of 88%. Comments from patients are encouraged and one wrote: “It is extremely difficult to improve on the standards of care offered at your hospital. You provide the level of excellence to which other hospitals should aspire.”
King Edward VII’s Hospital Sister Agnes has a long and distinguished history of providing first-class care to its patients since its foundation in 1899 and remains committed to maintaining the very highest standards of treatment on which its reputation is based. Exceptional levels of cleanliness and infection control are also maintained and since the commencement of testing 4 years ago, no cases of hospital acquired MRSA infection have been recorded. |
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The hospital prides itself on the professionalism of its staff, which was often noted in the patient's’ comments. “I felt totally at ease,” said one patient. “I felt warmly welcomed and my night nurse was exemplary in her attention to detail and her careful consideration of my well-being. They acted with sympathy and discretion, especially after the operation, when one is most vulnerable.” Another comment simply read: “I have been to several London hospitals and this is the best. Thank you.”
Matron, Caroline Cassels at King Edward VII’s Hospital Sister Agnes commented “We are delighted with the consistently high levels of patient satisfaction but we continually strive to achieve better results. Patient's’ comments are encouraged so that we can review and improve our services in order to maintain our high standards of care”. |
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Press Release, Date: 02/05/2006
Further information please contact:
The King Edward VII’s Hospital Sister Agnes Press Office on: +44 (0) 207 993 3833 or email
Notes for editors:
King Edward VII’s Hospital Sister Agnes
King Edward VII’s Hospital Sister Agnes was established in 1899 by two sisters, Agnes and Fanny Keyser, who turned their home at 17 Grosvenor Crescent into a hospital for sick and wounded Officers returning from the Boer War. King Edward VII became the Hospital’s first patron.
The Hospital moved to its present site in Beaumont Street in 1948 when it was officially opened by HRH Queen Mary.
Today, King Edward VII’s Hospital Sister Agnes is an independent, acute Hospital, registered with the Healthcare Commission and recognised by Investors in People It offers the highest standards of nursing excellence, access to the country’s most renowned Surgeons and Physicians, the most modern equipment and facilities combined with impeccable standards of care from which so many patients and their families have benefited over the years. |
